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Delivery & Return Information

Delivery is Free and Fast to most parts of the UK, Premier next day/Day of choice – home delivery service.

We currently carry over 95% of our range always in stock.

We will do our best to deliver your items to you within 7/10 working days UNLESS it is stated differently in the product description or graphical notices for the item you are purchasing. Please read the product description and notices carefully for the correct delivery time for each item. If no specific time has been specified, we will deliver the item to you within 7/14 working days (excluding bank holidays) from the date you receive confirmation that the order has been processed and payment has been taken

If you require a item urgently or require the item to be delivered on a specific date, please email us as per specifications. 

Delivery for our Divan beds/ Furniture like sofas, dining etc and certain mattresses can take between 7 to 14 Working days.

We use a specialist furniture carrier for over 95% of our deliveries, this ensures that you will receive your goods in perfect condition.

For peace of mind, your item will be delivered fully insured and would be exchanged Free of charge in any rare case of damage.

We deliver FREE over most of the UK mainland but we regret we are unable to offer delivery to the following areas: Channel Islands, Northern Ireland, Eire, Isle of Man, Isle of Wight, BFPO (British Forces Post Office) addresses, Orkney, Shetland, Scottish Isles. We are also unable to deliver to the following postcodes AB | BT | DD | FK | GY | HS | IM | IV | JE | KW | KY | PA | PH | PO30-42 | TR21 | ZE. 

If you still require delivery, please email us ( sales@unlaxnow.com) and we may be able to help , however you would incur an additional surcharge depends on post code , We will try and keep this as low as possible.

All goods must be signed for by you or your appointed representative. Please make sure anyone accepting your goods has read this page. The exception to this is delivery to business premises. Deliveries made to business premises will have your authority for anybody in the building to accept the delivery on your behalf. We will take no responsibility once the goods have been signed for at the requested address. We are unable to deliver to unattended premises or leave goods outside any address.

Deliveries made by national carriers will be delivered by one man and delivered to your front door. The services used will only deliver to the front door of the designated delivery address. This means that if you live in an apartment or a block of flats, the driver will deliver to the lobby of the building only. Please understand that the logistics companies are not insured to enter private premises.

Deliveries are made to the communal door of your property and couriers are not authorized to take items any further.Any courier that may deliver items further than the communal door can only do so as a gesture of goodwill at the discretion of the buyer, please note that the company would not be held liable for any risk to the items past the communal door. Please note delivery times during the festive period and national holidays do vary please contact our delivery team for more information.

Goods are delivered flat pack for home assembly. We fully comply with the Distance Selling Act 2000

DELIVERIES TO ANY OFF-SHORE LOCATIONS

Please note ALL deliveries to off-shore Islands will be sent uninsured and all liability is left with the buyer.

Please email us for more information.

At present, due to this liability we do not deliver to any off-shore locations.

** Please email to check availability for next day delivery

* * Please confirm if delivery charges applicable before placing your order, delivery charges vary depending on postal code.



CANCELLATIONS AND RETURNS


Goods can be returned within a period of 14 Days of delivery, once the goods have been collected please allow 10-14 working days for the refund to be processed. To return goods there is a collection charge of £49.00 - £150 which will be deducted from your refund, depends on the postal code , alternatively you may organise to return the item yourself .
Items must be in their original packaging and condition.
Any goods which have been assembled can not be returned. Any goods that are not in their original packaging can not be returned.
If you wish to cancel your order and your order has been processed OR a delivery has been booked there will be a cancellation charge of up to £49.

EXCHANGE/REPLACEMENTS

If any goods are received with any parts missing, we will send out a replacement as soon as possible.
Please notify us within 48 hours of delivery of any damage to the goods, as we may not be in a position to exchange damaged items at a later time.
Photographic evidence may be required in order to replace damaged parts.